FAQ

  1. What kind of company are you? We're a Gift Company.
  2. What kind of Gifts do you sell? High quality home decor.
  3. How do I shop? 1. Order Gifts that have already been curated by us (Collections); 2. Order Individual Items; or 3. Order a "Create Your Own Collection" (similar to Build a Box) (coming soon).
  4. Can I create & choose my own items for my GifterBox? Yes, very soon we'll be adding this feature.
  5. Are you a Subscription Box? No Subscription needed to buy from us!
  6. Who are GifterBox Gift Boxes perfect for? Family, Friends, Clients, Co-workers, Realtors, Lenders, Sales Industry & even YOU!
  7. What is the perfect occasion to send a GifterBox? Christmas Gifts, Birthday Gifts, Housewarming Gifts, Realtor Gifts, Closing Gifts, Get Well Soon Gifts, Thank You's, Congrats, Weddings, Valentine's, Mother's Day, Father's Day & more!
  8. What does "Collections" mean?  We curate home decor Items & combine them into "Collections". Our Collections are based off of interior design styles, such as Farmhouse, Modern, Coastal & more. 
  9. Can I have the item shipped to me directly? Yes absolutely! The items can be shipped to you or to your loved one.
  10. What kind of gift packaging do you use? Our gifts come in a gift box. We also include a hand-written note from you.
  11. Gifter = The person who Gives the Gift (i.e., You). 
  12. Giftee = The person who Receives the Gift (i.e. family, loved ones, clients, friends, etc.).
  13. Can I hand-deliver the GifterBox directly to my Giftee? Absolutely! Just have the GifterBox shipped directly to you.
  14. Do you guarantee a delivery day/date? No. Due to our inability to control the shipping/transit process, we cannot "guarantee" an arrival date for your GifterBox. 
  15. How long does will shipping take? If the item ordered is in-stock, depending on the location of the Giftee, shipping should take between 2 to 8 days.
  16. Do you put a copy of the paid receipt inside of my Giftee’s GifterBox? Never! You received a copy of your paid receipt in your email. The only content of the GifterBox is the gift items, the packing material and a hand-written note from you.
  17. Do you charge for Shipping?  Your Shipping is calculated at checkout.
  18. What is your return policy? We do not accept returns.  We do not offer refunds.  All sales are final.
  19. What if items arrive damaged? We use third party shippers (UPS, etc) and damage can occur in transit from time to time. If any item arrives damaged, contact us within 24hrs of receipt at TeamGifterBox@gmail.com.  Send us pictures of the damaged item(s) as well as the internal and external packaging, and the postage mark. We will review your request and get back to you within 72-hrs with our determination. If the damage was incurred during shipping, we will send you a replacement of the same or similar item at our sole discretion.
  20. Does GifterBox require a recurring subscription (e.g. monthly or quarterly)? No, GifterBox is not a subscription box & we do not require a recurring purchase subscription. You can buy one GifterBox or as many as you like, as often as you like!